Privacy Policy

1. Who We Are

SeaSense Boutique Hotel & Spa is operated by Sea Resorts Hotels, located on Coastal Road, Palmar, Mauritius. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make a reservation, or stay with us.

For any privacy-related enquiries, contact us at: Email: info@searesortshotels.com Phone: +230 415 1800/01

2. Information We Collect

We may collect the following personal information:

• Full name, nationality and date of birth
• Passport or ID number (required for hotel registration under Mauritian law)
• Contact details including email address, phone number and postal address
• Payment information including credit or debit card details
• Reservation details including check-in and check-out dates, room type and special requests
• Dietary requirements or accessibility needs where voluntarily provided
• Communications sent to us by email, phone or through our website contact form
• Website usage data including IP address, browser type, pages visited and time spent on site (collected via cookies)

3. How We Use Your Information

We use your personal information to:

• Process and manage your reservation
• Process payments securely
• Communicate with you before, during and after your stay
• Comply with Mauritian legal requirements for guest registration
• Send you booking confirmations, invoices and relevant pre-arrival information
• Respond to enquiries and complaints
• Improve our website and services
• Send marketing communications where you have given your consent

We do not use your personal information for automated decision-making or profiling.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract: Processing is necessary to fulfil your reservation and provide hotel services
• Legal obligation: Guest registration is required under the laws of Mauritius
• Legitimate interests: To manage and improve our operations and communicate with guests
• Consent: For marketing communications, which you may withdraw at any time

5. Marketing Communications

If you opt in to receive marketing communications, we may send you information about special offers, packages and news from SeaSense Boutique Hotel & Spa. You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly at info@searesortshotels.com.

6. Sharing Your Information

We do not sell your personal information. We may share it with:

• Our online booking platform provider to process reservations
• Payment processors to handle transactions securely
• Third-party activity and excursion operators where you have booked through us
• Mauritian government authorities where required by law
• Our IT and website service providers who process data on our behalf under strict confidentiality agreements

All third parties we work with are required to handle your data securely and in accordance with applicable privacy law.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy and to comply with our legal obligations. Reservation and guest records are typically retained for a minimum of five years in accordance with Mauritian tax and hospitality regulations.

8. Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. These include:

• Essential cookies — required for the website to function
• Analytics cookies — help us understand how visitors use our site
• Marketing cookies — used to deliver relevant content and offers

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

9. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data where there is no legal requirement to retain it
• Withdraw consent for marketing at any time
• Lodge a complaint with the relevant data protection authority in Mauritius

To exercise any of these rights, contact us at info@searesortshotels.com.

10. Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. Payment transactions are processed through secure, encrypted connections.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website. We encourage you to review it periodically.